In this document, the following words have these meanings:

“You”, “Your”, “Customer”, “Member(s)”, or “User(s)” means a “Subscriber” to the Service, or any person who accesses the Service using the subscriber’s access details;
“Service” or “Service(s)” means any product(s) or services(s) the Customer has ordered for use.
“Redsteps Web”, “We”, “Us”, “Our” means Redsteps Web (ABN 54 899 459 870).
“ToS” means Terms of Service.
“AUP” means Acceptable Use Policy.
“SLA” means Service Level Agreement.
“Agreement(s)” means “ToS”, “AUP”, “SLA” and “Privacy Policy”.
“Members Area” or “Client Area” means our online portal to manage all Services and not limited to the members domain name(s), web hosting, dedicated servers, and security certificates, direct access to the Redsteps Web Members Area:
“Website” means

Redsteps Web is committed to providing quality services to you. Redsteps Web recognise the importance of protecting the personal information you supply us, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone number.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee the website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Redsteps Web values the relationship with our Subscribers and visitors to our website. We guarantee the protection of privacy of any personal information provided on this Website. We consider personal information to include your name, address, phone number, email address and any other information that can be linked directly to you.

Redsteps Web does not and will not sell or rent your personal information to anyone for any reason. Any personal information provided will only be used by Redsteps Web, as part of our ongoing efforts to provide you with superior service and guaranteed privacy.


Redsteps Web may collect your Personal Information through the use of cookies. When you access our Service, we may send a ‘cookie’ (which is a small unit of data temporarily stored on the hard disk of your computer by your browser) to your computer. The information contained in the cookies may assist us with functions such as improved navigation and a high level of user friendliness. It also enables us to keep track of products or services you view so that, if you consent, Redsteps Web can send you news about those products or services. Redsteps Web also use cookies to measure traffic patterns, to determine which areas of our websites have been visited and to measure transaction patterns in the aggregate. Redsteps Web uses this to research its users’ habits to improve the service offered.
Our cookies do not collect Personal Information. The majority of web browsers automatically accept cookies. If you do not wish to receive cookies, you can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website.
We log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the websites, track users’ movements, and gather broad demographic information.

Contact Forms
Your Personal Information will be collected when you submit a contact form on our website as part of the process in enquiring about our services or products. The Personal Information that is collected and stored as part of this process can include a combination of:

  • Your name (first and last)
  • The company you work for
  • Your email address

This Personal Information will be stored in our database to send future direct marketing emails which is discussed further down this document.

Google Analytics is used to collect data about your interaction with our website which is hosted by a third party. The purpose of collecting this data information is to improve your experience when interacting with our website. Google Analytics obtains the following types of data from you:

  • Your device’s IP address in an anonymised format
  • Device type, operating system and browser information
  • Geographic location
  • Referring domain and outlink if applicable
  • Search terms and pages visited
  • Date and times website was accessed

Subscription to our website or marketing emails
Your Personal Information can also be collected when you opt into our marketing emails from our website or a subscription link provided by a third party. The Personal Information that is collected and stored as part of this process can include a combination of:

  • Your name (first and last)
  • The company you work for
  • Your email address

This Personal Information will be stored in our database to send future direct marketing emails which is discussed further down this document.

Event registrations and bookings
When registering for an event, we use a variety of booking programs such as Bookly, TryBooking, Ticketebo and Eventbrite depending on the event or client. You can access booking system privacy policy specific to each platform on their website. When registering for an event, you may be required to provide personal information including your name, address, contact number and email address. You may also be required to provide financial information to secure bookings including your credit card number and expiration date to make the payment for an event. The programs used may share information regarding registered individuals who have made payment(s).

Working with Redsteps Web
In the process of working with Redsteps Web, your Personal Information may be stored on our database. The process of working with us includes the exchange of:

  • Names (first and last)
  • Email addresses
  • Phone numbers
  • The company you work for

This Personal Information will be stored in our database to send future direct marketing emails which will be discussed below.


Redsteps Web may send you direct marketing communications and information about our products and services and those of our sponsors and third-party commercial partners that Redsteps Web considers may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a communication method, Redsteps Web will endeavour to use that method whenever practical to do so. At any time, you may opt-out of receiving marketing communications from us by contacting us using the contact details below or by using the opt-out facilities provided in the marketing communications and Redsteps Web will then ensure that your name is removed from our mailing list.


Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Any information you provide to us at this site when you establish or update an account, purchase credits online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure server and our internal systems. This information is used to enable Redsteps Web to deliver services to you. To ensure compliance with federal law, Redsteps Web does not maintain information provided to persons under the age of 18 without the consent of a parent or guardian.

(We are not responsible for the use of your Parent(s)/Guardian(s) Bank/Credit Cards).

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users service(s), your service or the public.

Redsteps Web does not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

If you believe that your privacy has been breached, please email with a full description of the issue. Redsteps Web will treat your requests or complaints confidentially. Redsteps Web’s Privacy Officer will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. Redsteps Web aims to ensure that your complaint is resolved in a timely and appropriate manner.

We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into the Redsteps Web Members Area.

If you have questions or concerns with respect to our Privacy Policy, please contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements.

Redsteps Web believes in providing a safe and secure shopping experience for all of our Subscribers. We provide safe and effective security measures on our web site. It is our policy to never send private information, such as your credit card number, via e-mail. In fact, this is a practice we recommend you adopt in all of your internet activities.

If you have any queries or complaints about our Privacy Policy, please contact us at:
Redsteps Web
2/4 Southeast Boulevard
Pakenham 3810
Melbourne, Victoria
Phone: 03 8804 5733